Patient Rights

Access

To have access to quality medical care, regardless of race, religion, sex, national origin, sexual orientation, gender identity, age, disability, veteran status, marital status or source of payment.
To have access to spiritual services.
To have access to protective services that include, but are not limited to, guardianship and advocacy services.
To have access to your medical records and personal information.
To have access to quality medical care, regardless of language spoken or limited or no English proficiency.

Respect

To have visitation and communication with designated support person/s as long as there is no interference with patient care or other patients’ care.
To have a full explanation for any restrictions on communication. When needed, restrictions are determined with patient and designated support person/s participation.
To be given care that respects personal values and beliefs.
To have all medical records and personal information treated in a confidential manner.
To be provided personal privacy and to have respect given to your property.
To have reasonable safety in and on the Hocking Valley Community Hospital premises.
To have an interpreter or alternate form of communication if needed.
To examine and receive an explanation of your bill within the guidelines of your payment source.
To be informed of the business relationships between Hocking Valley Community Hospital and other health care providers that may influence your treatment, care and service.
To have any concerns about your care addressed. To begin the process, ask your care provider to contact the appropriate person.
To be provided care without any form of physical, psychological or sexual abuse.

Treatment

To know the identity and position of all persons involved with your care, including students and trainers.
To be given information about advance directives including organ and tissue donations.
To have honored the intent of any existing directives to the extent permitted by law and Hocking Valley Community Hospital.
To obtain enough information and education to be able to give informed consent for treatment and procedures.
To participate in decisions involving your care, including the right to refuse treatment.
To have designated support person/s participation in care decisions when appropriate.
To be informed beforehand of any research project related to your treatment and to refuse to participate if you so choose.
To be as restraint free as possible. Restraints are only used to protect patients from harming themselves or others.
To refuse or have withdrawn life-sustaining treatment.
To transfer to another facility to access care whether available or not available through Hocking Valley Community Hospital.

Patient Responsibilities

To provide accurate and complete information regarding previous medical history, hospitalizations, medications, present symptoms and other matters relating to your health.
To treat the staff with due consideration, respect and dignity.
To respect the rights of other patients in regard to visitors, property, smoking, noise and anything else that may be disruptive to another patient.
To arrange for security of all personal property. Hocking Valley Community Hospital is not liable for lost or stolen items.
To follow the treatment plan recommended by your physician and health care team. If you do not follow it, you will be held accountable for the consequences of your decision.
To request further information concerning anything that is not understood.
To abide by the general rules and regulations that apply to patient care and conduct at Hocking Valley Community Hospital.
To ask your physician/nurse what to expect regarding pain, pain management and pain relief options. It is also the patient’s responsibility to inform nursing staff when pain first begins by describing the type of pain and the pain location.
To provide all billing information pertinent to reimbursement for services; to comply with all insurance regulations necessary to maintain coverage; and to fulfill the financial obligations of your health care as promptly as possible.

Nondiscrimination Notice

Hocking Valley Community Hospital shall operate (including telehealth services) in a manner that does not unlawfully discriminate against people on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation (including gender identity and expression), marital status, disability, veteran status, spoken language, limited or no English proficiency, or any other basis prohibited by federal, state, or local law.

Hocking Valley Community Hospital:

Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters; Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as: Qualified interpreters; Information written in other languages
If you need these services, contact our Chief Nursing Officer at 740-380-8327

If you believe that Hocking Valley Community Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Beth Kluding, Chief Nursing Officer
P.O. Box 966
Logan, OH 43138

Phone: 740-380-8327
Fax: 740-385-9771
Email: bkluding@hvch.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Chief Nursing Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at h ttps://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.